1 year warranty
Super fast delivery

TERM AND CONDITIONS

General

All intellectual property rights, including copyright, existing in and in relation to any competition and content, characters or trading names used or associated with any competition belonging to Sofalux terms apply between you and us. Unless expressly stated no other person may benefit or rely on these terms. Any rights under the contracts (Rights Of Third Parties) Act 1999 are excluded to the fullest extent permitted by law.

We reserve the right to vary these terms from time to time. Such variations shall be notified on our website or in store or otherwise notified to you using any contact details provided with any order.

If any provision of these terms (or part of provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part of provision shall, to the extent required be deemed not to form part of the terms and the validity and enforceability of the provision of this agreement shall not be affected. Where possible, if a provision of these terms (or part of any provision) is found illegal, invalid, or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid or enforceable.

The offer and these terms shall be governed by and constructed in accordance with English Law and subject to the exclusive jurisdiction of the courts of England.

Specifications

At Sofalux we exclusively design most of our own furniture or in partnership with our skilled manufacturers worldwide. These designs are then manufactured by either a single manufacturer or placed with several, in order to ensure that volumes are met, and that quality is maintained. As part of this process we operate a constant improvement methodology where designs are updated and improved when required. This means that our specifications may change without notice and that whilst our products remain essentially the same to the sample on display, there may be reasonable changes and updates made over time that mean it is not identical.

We reserve the right to change these terms from time to time without notice to you.

Pricing errors

At Sofalux we try our best to ensure that the prices on our website are accurate and up to date. If we discover any errors in the pricing of the products you have ordered, we will inform you as soon as possible.

If we have displayed an inaccurate price, we are not obliged to provide the goods at that price. In these circumstances any payment you have made will be refunded to you in full, using the same payment method that you used to place the order.

Refunds

Form the day of collection, a refund will be processed within 14 days. Within these 14 days we can inspect the product to ensure the goods have been returned in good quality. We will start the refund process within this period, although the funds may not be received by the customer within this 14-day period. The only exception in which we may exceed the 14-day period would be over a bank holiday. In these circumstances we may be delayed by one additional day for every bank holiday during the 14 days.

Governing law

These terms are governed by English law and ay disputes in relation to them are subject to the exclusive jurisdiction of the English courts.

Web order and consumer contract regulations 2013 (Distance Selling Rules)

Our position is simple, when you select goods that are already available, therefor, not made to order as they already are in existence and have not been made to your chosen specification, you are covered under the distance selling rule, providing you have not seen these goods in person.

In accordance with the Distance Selling Rules, if a web order is cancelled prior to, or rejecting on delivery, the customer is entitled to a full refund, including standard delivery charges.

Customers who may have paid for a non-standard delivery such as, but not limited to, courier service or small van option, would not receive a refund of this. Instead, we would retain the difference between standard delivery and any enhanced delivery charges.

Liability

You acknowledge and agree that we will have no liability for any incorrect information provided.

We shall not be liable for any loss, damage, injury or disappointment whatsoever which may be suffered by you (including without limitation direct, indirect, special consequential losses) as a result of, or in connection with, the offer except for any liability which cannot be excluded by law. Nothing shall exclude our liability for death or personal injury resulting from our negligence or for fraud.

We make no warranties in relation to any competitions and any implied warranties are to the fullest extent permitted by law. Nothing in these terms shall affect your statutory rights.